Our custom event designs are full-service, including design, setup, and removal. Our premium small backdrop and balloon designs generally range from $950 to $1,050, before delivery and tax. We provide detailed quotes tailored to your specific Newburgh, NY event needs, size, and custom materials.

We recommend booking your custom event decorating 6 to 8 weeks in advance to secure your date and allow for material ordering. Events booked less than 2 weeks from the date are subject to a rush service fee. Contact us immediately to check availability for last-minute Newburgh and Hudson Valley needs.

The best way to contact us would be to fill out our CONTACT US form. Once we receive your information request, one of our experienced Balloon Decorators will contact you within 24 hours to discuss the details of your event.

Depending on the size of your balloon order you can expect a team of one to four Balloon Decorators. Based on the size and design of your balloon arrangements, it may take approximately 1 to 4 hours for our Balloon Decorators to build and set up your balloon decorations. In exceptional circumstances, set-up times may increase based on the scope of work and will be discussed at the time of booking.

Yes, Madeline's Room is fully insured with the required liability coverage. Most professional venues require a Certificate of Insurance (COI) from vendors. We are happy to provide this documentation directly to your venue coordinator upon booking.

Small Premium Deliveries are $250. This rate includes priority scheduling but does not include delivery. This rate does not apply to full event decorating, which requires a custom quote.

To book your balloon decor, we require a non-refundable retainer of 50% with the remaining balance due at least 2 weeks before the date of your event, unless your designs require additional vendors rentals, which may require full payment at the time of booking. If you are booking your balloon designs less than 2 weeks from the scheduled date, payment in full is required. Payments can be made by credit or Venmo, Apple Pay, or Zelle. Late payments may result in late fees or forfeiture of your reservation. All retainers and other payments will not be refunded.

We offer our balloon decorating services to clients in Orange County, Sullivan County, Ulster County, New Jersey, Long Island, and Connecticut. Long distance service can be arranged.

Yes, changes may be made up to 2 weeks prior to your scheduled event date. Changes to your balloon order that are requested less than 2 weeks prior, are subject to availability and will incur additional service charges.

Please note that balloon inspiration images are for inspirational purposes only. We do not guarantee an exact replication of the any images submitted, but will use them as reference for shape, color and style when creating your balloon design. Confirmed orders (balloon orders within 2 weeks of the scheduled delivery date) may not be exchanged or refunded. We encourage clients to inspect their balloon designs before the Balloon Decorators leave the premises. Once your balloons are set up and we leave, we are no longer responsible for the design. Refunds and design modifications will not be extended after delivery and installation.

The lifespan of our balloon decorations depend on environmental conditions and if the balloon décor is air-filled, or helium filled. A regular 11″ helium balloon has a lifespan of about 18 hours. We can extend the float time by using a special treatment to pre-seal the balloons prior to inflation. This can increase the float time by several days. Air-filled décor can last for days or even weeks under the right conditions.

Yes. At Madeline's Room, we want to ensure the allotted delivery and set up time is used to execute your vision. To help us, please ensure your venue is prepped and clean prior to the arrival of our balloon decorators. This will ensure the execution of your balloon design is complete and according to plan. Failure to ensure the venue is clean and available to decorate, may result in a reduction of services as time permits. It is the sole responsibility of the client to ensure that this happens. If it is necessary for Madeline's Room to rearrange, or clean outside of any pre-existing service agreements, there will be a reduction in services as time permits at the discretion of Madeline's Room staff and at a cost to the client. If you have placed a balloon order that is scheduled for delivery to a hospital, school or other secure facility; please confirm their delivery policy prior to placing your order. If a balloon order is dispatched for delivery, but is rejected by the facility, the delivery is considered accomplished and will be returned to our office. Returned balloon deliveries will be held up to 24 hours and reasonable efforts will be made to arrange pick up from our office between normal business hours. Requests to have the balloon delivery resent will incur additional service and delivery charges.

Absolutely! Balloon product samples start at $250 per individual request, plus applicable tax, delivery/shipping fees and must be paid in advance. The total price paid for any balloon product samples will be deducted from your final invoice total when you decided to book with us.

Of course we can! We offer mock illustrations at a service fee of $300 Once you book your balloon decorating services with Madeline's Room, your mock service fee is automatically deducted from your final invoice total. If you decide to work with another balloon decorator, your design fee will not be refunded.

Cancellation & Rescheduling All retainers are non-refundable and serve exclusively to secure a single, specific event date and time. If you choose to reschedule your event: • The original retainer is forfeited and compensates Madeline's Room for the lost business opportunity on the reserved date. • The client is responsible for paying a new retainer to secure the replacement date. • Any balance payments previously made (not including the retainer) will be applied to a new date within 30 days of the original event, provided all of the following conditions are met: • The client notifies us in writing to madelinesroomnyc@gmail.com at least two weeks in advance. • The new date is subject to the availability of Madeline's Room. • Applicable Fees Clause: The balance transfer is subject to deductions for all fees already incurred by Madeline's Room, including, but not limited to, the cost of materials purchased, design work, and non-refundable third-party vendor payments (e.g., lighting or specialty rentals). Inclement Weather Policy In the event of inclement weather (including, but not limited to, natural disasters or circumstances beyond our control), Madeline's Room will assess the impact on a case-by-case basis. • We reserve the right to reschedule services if the weather prevents safe travel or installation. • Retainer Application: The decision to apply the original retainer to a new date, rather than requiring a new one, will be made solely at the discretion of Madeline's Room based on the severity of the circumstances (e.g., state-mandated road closures or blizzards). • Retainers and payments will not be refunded, but any applicable payments will be applied to the rescheduled date.

Madeline's Room is a proud, locally-owned and family-operated business based in the Town of Newburgh. Our commitment to the success of our entire area is personal—we live and work here, and we believe our success is tied directly to the vitality of the local community. We are dedicated to ensuring this is your store—a resource for celebrating life's most important moments locally. As a family business, we focus on: • Dedicated Service: Providing hands-on, high-quality service from a team that has a personal stake in the community. • Active Local Support: We are proud to support and partner with various non-profit and community organizations located in the City of Newburgh, ensuring our commitment benefits the broader region. When you book with Madeline's Room, you are choosing a local family dedicated to celebrating the entire Newburgh community we all call home.