Frequently Asked Questions

How can I hire your services?

The best way to contact us is to give us a call at (845) 363-8213 or fill out our CONTACT US form. Once we receive your information request, one of our experienced consultants will contact you within 24 hours to discuss the details of your event.

How far in advance should I book services?

In order to allow enough time to partner on the details of your event, we recommend that all jobs be confirmed at least 30 days in advance. Reservations are subject to delivery slot availability at the time the order is placed.

Are there delivery and setup charges?

Yes. Delivery and set-up charges for decorations vary based on location and the time required for set up.

Who will set-up my decoration and how long will it take?

Depending on the size of your order you can expect a team of one to four event specialist. Based on the size and design of your decoration, it can take about an hour to 4 hours for our team to build and set up your decorations. In exceptional circumstances, set-up times may increase based on the scope of work and will be discussed at the time of booking.

Do the prices include removal of décor?

No. Removal of décor is not included. A quote can be provided if this service is required.

How and when do I have to pay?

In order to book your event we require a non-refundable deposit of 50% with the remaining balance due at least 2 weeks before the date of your event. If you are booking your event less than 2 weeks from the scheduled date, payment in full is required. Payments can be made by PayPal, or cash. Late payments may result in late fees or forfeiture of your reservation. Deposits and other payments will not be refunded.

I have purchased balloons and other party supplies on my own. Can Madeline’s Room set them up and offer a reduced service fee?

To ensure the consistency and quality of our balloon designs, we do not allow our clients to substitute our latex or foil balloon products. We do not extend price reductions or other discounts to clients who prefer to use their own paper/party products. Favors, paper designs and other supplies that are not purchased exclusively by Madeline’s Room may be used but will incur a service charge depending on the scope of what is needed.

In what area do you offer your Decorating Services?

We offer our decorating services to clients in Dutchess County, Westchester, New York City, New Jersey, Long Island, and some parts Connecticut. Long distance service can be arranged.

Can I make changes to my decoration plan?

Yes, changes may be made up to 2 weeks prior to your scheduled event date. Changes that are requested less than 2 weeks prior, may be accommodated but will incur additional service charges.

What if I need to cancel?

Confirmed orders may not be cancelled but may be rescheduled up to one (1) time with a minimum of 7 days notice prior to the event date. Clients who do not honor our 7 day cancellation policy may be subject to total forfeiture of services. All deposits and payments made on confirmed orders are non-refundable.

I had to cancel my event due to inclement weather or other natural disaster. How does this affect my service order?

In the event of inclement weather conditions, terrorist attacks, natural disasters, or other circumstances beyond our control, we reserve the right to reschedule services. Reasonable efforts will be made to accommodate confirmed services for the soonest available date.

How long will my balloon décor last?

The lifespan of our decorations depends on environmental conditions and if the décor is air-filled, or helium filled. A regular 11″ helium balloon has a lifespan of about 18 hours. We can extend the float time by using a special treatment to pre-seal the balloons prior to inflation. This can increase the float time by several days. Air-filled décor can last for days or even weeks under the right conditions.

I don't know what I want, can you help me figure it out?

Of course we can!!! We pride ourselves on working closely with our clients no matter what stage of event development they may be in. When you speak with one of our consultants, he/she will ask questions to gather information about your event to help you develop a decorating plan; which focuses your guests' attention on one focal point, or that helps create an overall ambiance throughout your event! If you have already determined your estimated budget, our designers can help by suggesting packages and décor arrangements that match your goals with your specific budget in mind.

Is there anything that I need to do prior to delivery/setup?

Yes. At Madeline's Room, we want to ensure that the allotted delivery and set up time is used to execute your vision. To help us, please ensure that your venue is prepped and clean prior to the arrival of our decorators. This will ensure that the execution of your design is complete and according to plan. Failure to ensure that the venue is clean and available to decorate, may result in a reduction of services as time permits. It is the sole responsibility of the client to ensure that this happens. If it becomes necessary for Madeline's Room to rearrange, or clean outside of any pre-existing service agreements, there will be a reduction in services as time permits at the discretion of Madeline's Room staff and at a cost to the client. If you have placed an order that is scheduled for delivery to a hospital, school or other secure facility; please confirm their delivery policy prior to placing your order. If an order is dispatched for delivery but is rejected by the facility, the delivery is considered accomplished and will be returned to our office. Returned deliveries will be held up to 24 hours and reasonable efforts will be made to arrange pick up from our office between normal business hours. Requests to have the delivery resent will incur additional service and delivery charges.

How far in advance should I place my order?

We recommend that you place your order at least 30 days in advance to ensure availability of rental equipment.

Do you have a minimum order?

Yes. We require a minimum order of $300 within 25 miles of Newburgh and $400 for any distance 25-35 miles from Newburgh. And a minimum of $500 any distance greater than 35 miles.

How much are the delivery/ shipping charges?

Delivery/Shipping charges are calculated according to the distance and size of your rental. Please speak with a consultant to determine your associated delivery costs.

Can I cancel my order?

Yes. You can cancel your order 7 days before the date of your event. Reservation deposits are non-refundable.

Can you create a mark up/product sample?

Absolutely! Product samples start at $125 per individual request, plus applicable tax, delivery/shipping fees and must be paid in advance. The total price paid for any product samples will be deducted from your final invoice total should you decided to book with us

I'm not sure what type of style I like. Can you help me find ideas?

Of course we can! The first 3 images are complimentary. Any additional image research is invoiced at a rate of $45 per 5 images.