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Order Your Custom Balloon Arrangements in Hudson Valley, New York Today!

  • How can I hire balloon styling services?
    The best way to contact us would be to fill out our CONTACT US form. Once we receive your information request, one of our experienced Balloon Specialists will contact you within 24 hours to discuss the details of your event.
  • How far in advance should I book your balloon decorating service?
    To allow enough time to partner on the details of your event, we recommend all balloon arrangements be confirmed at least 30 days in advance. Reservations are subject to delivery availability at the time the order is placed.
  • Are there delivery and setup charges?
    Yes. Balloon delivery and installation charges for balloon decorations start at $150 within 30 miles of Newburgh and are an additional $3 for each mile greater than 30 miles. Additional fees may apply for requests outside of our normal hours of operations.
  • Who will set-up my decoration and how long will it take?
    Depending on the size of your balloon order you can expect a team of one to four Balloon Specialists. Based on the size and design of your balloon arrangements, it may take approximately 1 to 4 hours for our Balloon Specialists to build and set up your balloon decorations. In exceptional circumstances, set-up times may increase based on the scope of work and will be discussed at the time of booking.
  • Do the prices include removal of balloon décor?
    No. Removal and disposal of balloon décor is not included. A quote can be provided if this balloon service is required.
  • How and when do I have to pay for my balloon decorations?
    To book your balloon decor, we require a non-refundable deposit of 50% with the remaining balance due at least 2 weeks before the date of your event, unless your designs require additional vendors rentals, which may require full payment at the time of booking. If you are booking your balloon designs less than 2 weeks from the scheduled date, payment in full is required. Payments can be made by credit or Venmo. Late payments may result in late fees or forfeiture of your reservation. Deposits and other payments will not be refunded.
  • Do you have a minimum order?
    Yes. We require a minimum order of $300.
  • What areas do you service?
    We offer our balloon decorating services to clients in Orange County, Sullivan County, Ulster County, New Jersey, Long Island, and Connecticut. Long distance service can be arranged.
  • Can I make changes to my balloon decoration plan?
    Yes, changes may be made up to 2 weeks prior to your scheduled event date. Changes to your balloon order that are requested less than 2 weeks prior, are subject to availability and will incur additional service charges.
  • What if I need to cancel my balloon arrangement(s)?
    Confirmed balloon orders may not be cancelled but may be rescheduled up to one (1) time with a minimum of 7 days notice prior to the event date. Clients who do not honor our 7 day cancellation policy may be subject to total forfeiture of services. All deposits and payments made on confirmed balloon orders are non-refundable.
  • I had to cancel my event due to inclement weather or other natural disaster. How does this affect my balloon order?
    In the event of inclement weather conditions, terrorist attacks, natural disasters, or other circumstances beyond our control, we reserve the right to reschedule services. Reasonable efforts will be made to accommodate confirmed services for the soonest available date.
  • My decorations have been set up but I don't like them.
    Please note that balloon inspiration images are for inspirational purposes only. We do not guarantee an exact replication of the any images submitted, but will use them as reference for shape, color and style when creating your balloon design. Confirmed orders (balloon orders within 2 weeks of the scheduled delivery date) may not be exchanged or refunded. We encourage clients to inspect their balloon designs before the Balloon Stylists leave the premises. Once your balloons are set up and we leave, we are no longer responsible for the design. Refunds and adjustments will not be extended after delivery and installation.
  • How long will my balloon décor last?
    The lifespan of our balloon decorations depend on environmental conditions and if the balloon décor is air-filled, or helium filled. A regular 11″ helium balloon has a lifespan of about 18 hours. We can extend the float time by using a special treatment to pre-seal the balloons prior to inflation. This can increase the float time by several days. Air-filled décor can last for days or even weeks under the right conditions.
  • Is there anything that I need to do prior to delivery/setup?
    Yes. At Madeline's Room, we want to ensure the allotted delivery and set up time is used to execute your vision. To help us, please ensure your venue is prepped and clean prior to the arrival of our balloon decorators. This will ensure the execution of your balloon design is complete and according to plan. Failure to ensure the venue is clean and available to decorate, may result in a reduction of services as time permits. It is the sole responsibility of the client to ensure that this happens. If it is necessary for Madeline's Room to rearrange, or clean outside of any pre-existing service agreements, there will be a reduction in services as time permits at the discretion of Madeline's Room staff and at a cost to the client. If you have placed a balloon order that is scheduled for delivery to a hospital, school or other secure facility; please confirm their delivery policy prior to placing your order. If a balloon order is dispatched for delivery, but is rejected by the facility, the delivery is considered accomplished and will be returned to our office. Returned balloon deliveries will be held up to 24 hours and reasonable efforts will be made to arrange pick up from our office between normal business hours. Requests to have the balloon delivery resent will incur additional service and delivery charges.
  • How much are the delivery/ shipping charges?
    Delivery/Shipping charges are calculated according to the distance and size of your rental. Please speak with a consultant to determine your associated delivery costs.
  • Can I cancel my order?
    Yes. You can cancel your order 7 days before the date of your event. Reservation deposits are non-refundable.
  • Can you create a balloon mark up/product sample?
    Absolutely! Balloon product samples start at $150 per individual request, plus applicable tax, delivery/shipping fees and must be paid in advance. The total price paid for any balloon product samples will be deducted from your final invoice total when you decided to book with us
  • I'm not sure what type of balloon arrangements I want. Can you help me find ideas?
    Of course we can! We offer mock illustrations at a service fee of $125. Once you book your balloon styling services with Madeline's Room, your mock service fee is automatically deducted from your final invoice total.
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