Special Delivery & Strike Information


ON-SITE BALLOON DECORATIONS

Please provide the name and contact information of the person you designate to receive the decor, if other than yourself. This is required to ensure easy access and to address other on site questions or issues that may arise.  We generally do not permit changes to be made by anyone other than our client unless we receive pre-authorization first. Please provide the exact venue name, address, any associated cross streets, and any loading or unloading restrictions.

RESIDENTIAL DELIVERIES

Please provide correct home, work and cell phone numbers for both client and recipient. If no one is home to receive the balloons we may call the recipient to inform them that a gift is waiting.  We make every effort to be discrete in our effort to coordinate a delivery time. Clients are advised that this process does pose a risk of exposing an intended surprise and a potentially late delivery.

SCHOOL DELIVERIES


Some schools have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering.

HOTEL DELIVERIES


For security reasons we are unable to deliver balloons directly to guest's rooms. All hotel deliveries for guests are left with the concierge, the front desk, or the loading dock, depending on the hotel's policy. Once the balloons have been delivered to one of these locations, we consider the delivery complete. Clients sending balloons to hotel guests are encouraged to contact the hotel to confirm the balloons have been transferred to the guest by the hotel.

DELIVERIES TO SECURE FACILITIES

In many high-rise office buildings and other facilities with restricted access, we are usually required to leave the balloons with a receptionist or messenger center. We will attempt to leave a message with the recipient advising that a delivery has been made and is ready for pick-up. Once the balloons have been delivered to the receptionist or messenger center, we consider the delivery completed.

HOSPITAL DELIVERIES
 
Mylar balloons are recommended since they last longer and do not pose a threat to persons with latex allergies. Most hospitals do not allow latex balloon deliveries. Mylar balloons are perfect. Patients in ICU are not permitted to receive balloons. Please wait for a room assignment to cheer them.

Deliveries Outside of Normal Business Hours

Pre and Post operational hour deliveries can be made at an additional cost to the client. Please contact an event specialist for pricing.



 " You did an AMAZING job yesterday! Thanks again!" ~ M. Jimenez 

Madeline's Room Balloon & Event Decorating Salon Newburgh, NY 12550 (845)363-8213